Customer Comments



Thank you for the good service
RC May 19, 2016

I just received the breech plug and it works great. Thank you so much for your help.
BK May 3, 2016

The warranty parts for my Dillon arrived today and are installed and working. Many Thanks.
JS May 3, 2016

Thank you again for the great service and its always nice to talk to you Have a wonderful day
DS April 2, 2016

Just a short note to say my Model 625 arrived just now. Thank you for the service. It is like Christmas in March at our house!!
RB March 29, 2016

Thank you for repairing my TC everything everything looks good thank you good job.
DK March 7, 2016

Hi Gina,
Let the crew know s&w pistol looks great after rebarrel job thanks.
DT February 14, 2016

I would like to say thank you!
Tho I did not get the opportunity to harvest an animal with my new TC Venture 30.06. I did take it to the range multiple times. This is an amazing firearm. Definitely a tack driver. I have now put 100 rounds through it with out 1 misfire. The first rifle must have just been a dud. I am now happy to say I am the proud owner of a TC Venture. Thank you again to everyone who helped and put up with me for so many months.
JD February 13, 2016

Hi Gina,
I received the package this morning. The new extractor has been installed and tested. It is now working perfectly. Thank you very much for the excellent services. Thank you
TG February 11, 2016

Thanks so much. Your customer service is awesome.
KM January 28, 2016

Received part for gun, thanks, great service.
BA January 27, 2016

Hey Gina,
Just letting you know that I received the new grips for my S&W. They fit fantastically, and look beautiful. I can't thank you enough for your time, effort and patience with getting all these issues fixed. This revolver was a little bit of a disappointment when I first purchased it, but now it is a collection piece that I am truly proud to own and take to the range.
JC January 26, 2016

Thanks a lot. Great customer service.
KM January 7, 2016

Hi Gina,
I received the extractor last week, works great, Thanks for the fast service. Appreciated
JB November 22, 2015

So I just got my stock and I just wanted to say again thank you for everything your service was amazing keep up the great work :)
KM October 30, 2015

Hello Gina, I would like to thank you for your diligence and commitment to good service. I received the key and it is what I needed. Again, Thank you
SM October 26, 2015

On another note, I just returned home with the deactivated handguns you prepared for me. Out of hiding and safe from destruction or legal consequences. Your work satisfied the authorities allowing me to possess them. They present well. As "paperweights" I'm able to comfortably share with family and hopefully discover more about them. Thank you. A pleasure doing business with you.
EB October 10, 2015

Got parts yesterday. That was fast. Thanks for the great service and i look forward to doing business with you again.
JD October 8, 2015

Good Morning, Received it! Wow! That is a night and day difference! Shots on a 6" plate at 25m is a breeze w/115gr. Thank you very much!!
MR July 31, 2015

Good Morning Gina. I hope you had a great weekend. I want to thank you and Murray so much for going the extra mile, and completing my 686 and then shipping it out to me so quickly. The package arrived on Friday and I was able to take it out shooting on the weekend. The work you did was fantastic and the revolver worked great. Thank you for the great service!
LG July 13, 2015

Gina - thank you sooooo much

This experience with Murray Charlton has been really good - I'll be writing S/W a letter about the excellent service
NB July 7, 2015

"​Thanks to Murray for his prompt service and to you Gina, for your gracious attitude in dealing with another old guy..... "
RB Aug 27, 2015

"Hi Gina Tell your staff thank you very much!!! I appreciate it very much. "
GH, Aug 14, 2015

"I got the parts Thursday night and installed them immediately. The following day, I went to the range and tested them all, the work perfectly. Thank you for all the help, next time I am on CGN I will put in a good word for you :) "
AM, July 31, 2015

"I just wanted to let you know that you did an amazing job on the re-bluing of my Model 29-10. It looks beautiful and everyone that looks at it is impressed. You provided a great customer experience, thanks again. "
ML, Thunder Bay, ON April 16, 2015

"Could you please thank Murray for me? I was able to take my 14-2 .38 Special out today, for the first time since he worked on it. It was fantastic! The action was so smooth, and the trigger was incredible. It actually made me look like a great shooter, which I am not. Anyways, please thank him for me. All the best "
LG, April 7, 2015

"Thank you For the Great service Gina, It’s truly appreciated. Regards, "
RS, North York, ON March 26, 2015

"Received my gun today,looks great. Thanks for doing this. Thanks again. "
WC, March 9, 2015

"We always seem to be around to voice a complaint. However we do not seem to make an appearance when it is time to voice a compliment. Well I am now e-mailing you to voice a compliment. I received a telephone call from Mr. Murray Charlton himself regarding my Sharps. The fact that he took the time to call me and express his concerns as to the state of repairs to the Sharps impressed me beyond words. He is the most pleasant a person to talk to and the concern he expressed to me regarding the problems with the rifle shows me his professionalism. I am very pleased at the fact he took the time to contact me. I expressed to him my gratitude and the fact that he took time out of his busy schedule to communicate with me. I thanked the gentleman for his caring concern to call me. Very good personality and gun expertise. "
EM, March 5, 2015

"Hi Gina, I should take a second to say I was really pleased with the way you handled the cleaning and repair of my firearm this year. I can't operate without it! It wasn’t the first time and probably won't be the last...... it saved my life twice this year. Please pass this along to the guys. "
T.H., February 5, 2015

"Hi Gina, Received the pin for the 3914. Thank you very much for everything. It was a real pleasure dealing with you !! "
J.V., February 3, 2015

"Awesome. Thank you so very much. I truly appreciate the quick response and remedy. I will be a life long customer! "
D.S., February 2, 2015

"Thank you Gina for the quick reply. I’d just like to say how grateful I am for the info and that you took the time to send it to me. Indeed Merry Christmas to you and yours. "
M.M., December 23, 2014

"Dear Gina, This is amazingly prompt service. I've had some of the poorest service from folks associated with the shooting sports industry, and also some of the best. But you and the rest of the Murray Charlton team have consistently been tops in my book. Thank you all so much. "
R.L., December 22, 2014

"The butter knife bolt handle arrived today and I am THRILLED! A huge thank you to Mike and yourself for taking such good care of me. Best of the season to you all. "
M.B., November 17, 2014

"I got the parts, thanks very much to you and all the team, a satisfied customer Sourire "
C.F., October 28, 2014

"Thanks for your help yesterday. I can’t say how surprised I was today when I found a package in my mailbox and it was the replacement primer magazine. Really? In less than 24 hours! You are amazing! Best customer service ever! "
K.K., Nanaimo, B.C., October 24, 2013

"Thank you for the update. Your customer service is second to none.

"Got it Today...Thank you very much!!!!!! Really aprreciate all your efforts!!
S.S., Dollard des Ormeaux, Quebec, October 7, 2013

" Hey Gina, I received in the mail when I got off work,a notice that I had a package at the post office. So I went to the post office. to see what I had received…sure as the world it was what I had been expecting, a .44 cal. revolver… I was very impressed with the shape it was in and the accessories that it came with. The wait was very much worth it. Thank you and staff with this order, I am very pleased…. Thanks again.
W.P., Rocky Rapids, AB, June 20, 2013

" Murray- I just got back from the far north and found your package. I went and tried out the power rod you sent me and its perfect!! A big Thank You. I have included a photo of one of the 3 deer I got my first season with the TC Triumph.

image of deer hunt

Best regards,
S.MacK., Ont., August 22, 2013


" Murray, Just wanted to let you know that I received my model 19 in the mail on Monday and I couldn’t be happier with the way it turned out. I had it to the range on Tuesday and it shot like a champ. It totally exceeded my expectations and I can’t thank you enough. Take care and thanks again,
J.McC., Vancouver, B.C., August 22, 2013



" Hello Gina, I want to say how much I appreciate your commitment to customer service and the fast order in which you took care of my needs. In increasingly frequent situations where the customer is never right, your attention to my request was professional and expedient and made me feel important as a customer. Thank you again for providing outstanding service. Regards, "
B.L., Winnipeg, MB, May 13, 2013


" Hi Gina, You are the best! Thanks a lot, "
V.G., Hamilton, ON, May 07, 2013


" Well… I have been thinking about emailing you and asking about the welfare of my mini-Maglite and thought "be patient"! To my delight, a package from Murray Charlton Enterprises Ltd. was in my mail box today!!! It was with a little trepidation I opened that package hoping that you were able to repair my light. Got it out of the package, read the paperwork and no where did it say "unrepairable". I thought maybe there is a chance…..sure enough, inserted two new batteries and it worked! I can't thank you enough. "
N.J., North Vancouver, BC, April 19, 2013


" That is fantastic, I couldn't ask for better service. Thank you again. "
P.R., April 08, 2013


" Thanks for the excellent service. "
D.P., Maple Ridge, BC, March 07, 2013


" Thank you very much, I had no expectation of this level of service. "
P.R., February 28, 2013


" Thank you so much for reworking my firearm. It looks absolutely stunning and I can hardly wait to try it out again. I’ve played with the bolt action and am blown away by the ease with which I can do so, compared with previously. !"
R.R., Victoria, BC, February 22, 2013


" Several months ago you completed some repair work on my S&W .357 revolver. I just want you to know how satisfied I am with the results. The problem with the barrel has been resolved and the firearm is now on target and performing extremely well. Thanks again for resolving my issue. !"
D.K.S., Kingston, Ontario


" You probably don't remember, but a long time ago, I had a problem w. a brand new S&W m52 that didn't work; you fixed it and it shot like a dream! Regards, !"


" Many thanks for repairing my S&W. The gun now cycles perfectly each time. It has never worked so well. I tried having it properly serviced by 3 other gunsmiths including an other S&W service center. They never could resolve the feeding and extraction problem and it took them ages to return the gun. Now it can take all brands of ammo and bullet weights as well as different makes of mags. I am now using this gun in competition with good results and excellent dependability. I must also add that the turn around time for the repairs was also excellent. A very satisfied S&W owner !"
R.M.., Québec QC, February 19, 2013


" Thank you so very much for looking at my bolt on my Thompson Center Rifle and fixing it on time for my hunt. The best service I've ever had from a gun store. Your shop is the best. Thank you. !"
L.U.., Quesnel, B.C., Feb. 04, 2013


" Murray, Mike, Keith: Thank you so much for an excellent week. The course was informative and interesting. The fact that I performed so well on both my theoretical and practical exams is wholly due to your excellent instruction styles. The course was well laid out, fascinating and really fun. You made retaining a lot of complex information virtually effortless. I've already recommended your course to some friends and I sincerely hope that they take my suggestion to heart; they won't regret it if they do. Thanks again! !"
L.M.., Victoria, B.C., Nov., 2012


" Had a chance to do some serious shooting with my 1911 .22 and the job you did on the trigger is fantastic. Many, many thanks. Hope you guys are suitably busy!"
G.N., Victoria, B.C., Nov.13, 2012


"Thanks for the great job on the S&W 22A!"
J.M., Whitehorse, Yukon, Sept. 2012


"Sorry it has taken me so long to send a thankyou for the work you did on my model 27. The action job you did is absolutely superb. The two stage trigger is exactly the way I like them, because, as I told you, I shoot my revolvers double action. Thank you so much again."

M.T.,  LaFleche, Saskatchewn, Sept. 2012


" Hi Murray, First i would like to say I have been loading up Keith's lead like a madman for the last two days. please tell him it is the best i have ever loaded 357 mag swc and the 45 acp very happy will
never go back to the ******  ***** i used before."
Tom, Victoria


" Murry, Thank you for the excellent work on my model 28. It came in the mail on the morning of the 29. I am more than pleased with the quality of workmanship and the gold inlay really sets  the gun apart from it's brothers in the safe.I went to the range Wednesday and several shooters commented on the beauty of the old shooter.
Thank you again, your work on dressing up that gun has made me a very happy man."

- J KC, Victoria


"Hi Murray; I just want to thank you for the great service you showed me today. I didn't know where to get a little spring for my Pietta 45cal pistol, and you were very helpful and I loved your new building.
I love your web site and who ever put it together did a great job.

Thanks again."
- E.A., Nanaimo


"Highest kudos to "Lady B."! I have surfed many websites and yours ranks with the best. User friendly, optically appealing and very informative, the website perfectly reflects the quality of the business it represents."
- T.J., Victoria, B.C.


" WOW !! I love the look of the pages. It is easy to navigate to what I want. Had no difficulty getting info on stuff. Good job, whoever designed the site. The contact page with photo of storefront and map will be a real asset. You have done amazing work here. Good on ya, mate."

- CJ Victoria, B.C.


"Murray Charlton Enterprises is professional in every sense of the word; courteous, dedicated to the customer, forthright and honest, with outstanding workmanship."
- BWB La Jolla, California, April, 2011.







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